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WHAT YOU NEED TO KNOW ABOUT CORONAVIRUS PREVENTION AT THE BROOK RETIREMENT COMMUNITIES.
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Testimonials

OUR RESIDENTS LOVE US

Making the transition to Independent Living or Assisted Living can be challenging. The Brook has made every effort to ensure our residents have an experience above and beyond their expectations. 

OUR MISSION

“To provide a retirement community focused on assisting residents in achieving the highest level of independence possible in an atmosphere of caring and promoting quality of life–not to mention making ‘fun’ a part of each and every day.”

“Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners. We’ll definitely consider using their services again for respite care or long-term residency.”

Mark N.

Gaylord, Michigan

“My Father-in-law is staying at the Brook. The room is just right and he has a nice view from his window. Staff appears to be very conscientious. He likes the food and the regular schedule. There are a lot of activities available for occupying the day.”

Cathy A.

Boyne City, Michigan

“Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff. The nurse often worked directly with dad’s doctor and his once a week home care nurse. We visited on a weekly basis and also found the staff above board and more than accommodating. His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father.
I’m grateful for The Brook and their staff and highly recommend them. “

Susie C.

Newaygo, Michigan

“I can’t thank enough to the founders of this great institution. We feel so fortunate and blessed to have found the Brook Retirement Home. Because of difficult health conditions my best friend, he has lived in the Cedar springs, Houghton Lake and now the Big Rapids Brook branch. Their excellent service and awesome, friendly and engaged staff are consistent among all the branches. They truly care about their residents. Great place to spend the golden years when assistance is needed. It is like a five star hotel with the warmth of a loving family. They have so many amenities and activities that residents can participate in.

The management at the Brook is outstanding. They are always catering to the particular needs of their residents. They continuously strive to better their service and they are always looking for new ideas to improve on what they do. Their personal touch and loving care makes it feel like home.”

Aurturo P.

Big Rapids, Michigan

“I am writing this letter to express my appreciation for the staff and management at your establishment located in Gaylord, Michigan.

My mother, Angelique, was a resident at that facility from February 2017 through December 2019. My mother has just recently passed in December and I know she would have wanted me to extend her appreciation and sincere thanks to everyone. Both of us felt that the girls at The Brook were like an extended family. I always felt comfortable knowing that she was in good hands and that the girls treated her with love and kindness.

Everyone, including the kitchen staff and Karen who cleaned my mom’s room every Thursday, were always kind, courteous, and thoughtful. They never treated my mom as if she was a burden, but just the opposite, like they were more than happy to help with whatever she needed.

I think it is important that the corporate office know that the staff and management at The Book of Gaylord go above and beyond that which would be expected, and that their superiors should be aware when they have such dedicated and excellent employees. I am amazed at the compassion and kindness that was given to my mother on a daily basis and I can only again say thank you for always being there for her.”

Penny W.

Gaylord, Michigan

“We also had a loved one at The Brook of Gladwin, and I too would like the corporate office to know that they must be doing something right, as we never had a “off” day while we were there! Everyone should be commended for such a wonderful job that they do!!”

Shelly M.

Gladwin, Michigan

ONLINE REVIEWS

My mother in law spent a couple years in the memory care unit. In December we received the call that it was time for hospice. I came from out of state. The staff graciously opened a back door to let me in with her, even though Covid restrictions were in place. They allowed me to stay with her, brought food to me and frequently asked if I needed anything while taking wonderful care of my mother in law. When she died, the staff did everything they could to assist me from getting boxes for me to pack things to clearing a pathway for me to get to the parking lot and 2 staff members went out and cleared the snow off of my car! When I asked who did it, they just said "We figured it was the last thing you needed to be doing". I felt so blessed by these staff members who went above and beyond.
Deb G.
Deb G.
Highly recommend! Very family oriented and always host super fun activities that my grandparents always talk about!
Hailey K.
Hailey K.
Great family environment!
Lorean Y.
Lorean Y.
The Brook provided personalized care for my Mother throughout her end of life journey. I could not have asked for a more loving environment for Mom as she passed on from this earth. The Staff at The Brook works diligently to ensure each resident is well cared for physically, mentally, and emotionally. Thank you again to each and every care giver at The Brook. By providing outstanding care for our Mother you gave her family peace of mind and that is priceless.
Sondra L.
Sondra L.
The Brook has one housekeeper for the entire building! She does an excellent job keeping the resident rooms clean with not enough credit!
Lindsey L.
Lindsey L.
Amazing place to work!! Love the people, my co workers, and my awesome boss!!! The brook of Big Rapids ROCKS💜
Monica S.
Monica S.
It’s an amazing place for residents. The staff is caring and loving they take good care of every single resident that comes and stays with them
Abbygail W.
Abbygail W.
I want to share a letter that I received from a former employee of The Houghton Lake Brook which brings great pride and kudos to the current staff and myself as manager.Dear Brook Team Mates - The last 5 months have really been tough and a lot has been expected of all of us. I can't think of a better bunch to have shared this time with. I have enjoyed working with each of you. I have seen only respect, caring and love for our residents. Pam (manager) asked at our meeting if we were a team and I thought about it and I think more now than ever we are. So over the last year and 2 months I've learned a lot and met a lot of great personalities. God Bless you all, and I'm thankful to have you in my life.Dorothy Teuscher
Pam L.
Pam L.
This facility has the kindest employees who treat everyone like family! Everything is so clean and nice!
Grace C.
Grace C.
My mom has been there pretty much since they opened. The Brook is a very nice place for her to be. Like with ANY business, there are always ups and downs for everyone, residents, staff, etc.but I have not heard of anything drastic going on or anyone being mistreated. Before COVID I spent lots of time with my mom there, days at a time, as well as talking and playing card games with some of the other residents and was always treated very well by the staff. Mom is happy there and really enjoys many of the staff members.
Lisa F.
Lisa F.
A great community, I love working with the residents and staff. Very friendly welcoming environment
Tracy P.
Tracy P.
I wanted to thank Pam Wilcox and all the staff at The Brook of Houghton Lake for their exceptional care of their residents during this past year. I wanted to congratulate everyone at The Brook for stayingCOVID free this year! It has been challenging for staff and residents and their family and friends but their conscientiousness has paid off. Residents and staff have been able to get their first vaccinations and soon will get their second shots. I have witnessed the compassion the residents have received from staff doing extra for the residents during this pandemic and am very impressed by them all.
Michelle R.
Michelle R.
My family found substantial comfort each and every day in knowing the real people at The Brook of Newaygo efforted so lovingly and diligently on behalf of our late mother Joan.Over many months, the staff became- far more than "caregivers'', they became trusted members of our family, and individuals who loved, prayed over, emotionally supported, cleaned up, propped up and comforted our mom in so many ways. Collectively, they did two big, BIG things- they made Joans life far more than just bearable, and at the same time, shared the burden our family bore during the necessary but nonetheless tragic Covid restrictions.We remember that the staff got to go inside every day, and our family did not. We were happy that The BrooK of Newaygo team were able to hold her hand, look into her eyes, and comfort her when we could not. As a family, we thank God that, while we are all in uncharted emotional territory, doing things unimaginable just a year ago, that there is still beauty, grace, peace, and God's love shining through the staff. They gave us hope when hope was in shorter supply. They gave us peace through their thoughtful actions. The Brook truly took care of a person- our Mom- not just a resident or a patient. They are far more than caregivers. And our family is the better for it....
Scott F.
Scott F.
I have worked for the Brook of Newaygo for 5 years and enjoy going to work every day. I love my residents and the staff. Even with Covid, we have tried to not only protect our family here but tried to make it more homey and keep the atmosphere loving. I have made great friends and memories here and hope that I have given everyone something to smile about. A good company to work for and a great community to live in.
Nancy R.
Nancy R.
Love working here! Really great place.
Maria B.
Maria B.
The Brook of Newaygo is home for my Dad. The staff goes above and beyond to care for him. I appreciate them SO much!
Nora E.
Nora E.
Love working at the brook love the residents that’s why we are there to make them happy and take care of them .The residents tell us all the time thank u for taking such good care of us they love the activities they do bingo arts and crafts ect .
Nancy L.
Nancy L.
The Brook of Big Rapids is top notch for your family's needs. They are very personable, professional, caring and attentive to residents and their families. I highly recommend!
anna M.
anna M.
The best place to be my Grandma and Grandpa live at the Brook and they love it. The staff is great and welcoming and treat my Grandparents like family.
connor K.
connor K.
the brook is a perfect place for my grandma
Trev R.
Trev R.
I absolutely love working here and i love all the residents. I love when they come up to me and show me the crafts they make because it lights up their faces so much. It makes my day to hear them tell me they are glad i am there.❤❤
Casey R.
Casey R.
The Brook of Big Rapids has great staff that work together as a team. The drivethat the staff has to make this difficult time of covid restrictions easlier for the residents is amazing.
Nat K
Nat K
The Brook in Big Rapids has met and exceeded my desires for safe and personal care for my 98 yo father. The staff embrace him as family.Sara is doing an amazing job leading this team. We are very blessed to be apart of their family.We came on Feb 7 th this year and COVID struck our homeland. I don’t know how we would have survived without their safe and personal care.Thank you❤️🌹❣️
Patti W.
Patti W.
The Brook of Big Rapids has a fantastic work team! Each member of the team puts 100 percent into the work and attitude everyday they work. Each team member comes into work with a smile and positive attitude each day!
Skylar R.
Skylar R.
Great staff. Our father is a resident and they take very good care of him and everyone else. Would recommend this retirement facility to anyone.
Ed S.
Ed S.
Great place! Staff is great, very nice ! The place itself it just beautiful! Very clean and welcoming.
Sandra M.
Sandra M.
Wonderful staff! My dad lived at The Brook of Gladwin for approximately 5 years. His time there was very enjoyable. During the Covid restrictions, my dad passed away. The staff was so good to him and I during his passing. They were very attentive and compassionate despite the restrictions. Carla Terrill
JOHN T.
JOHN T.
I would absolutely refer my family and friends to this facility, not only does the staff go above and beyond to give the residents the care they need and deserve, they care about each and every resident as if they are family. The facility is clean and beautiful and offers many different things for the residents such as a library, activities room, pool table, and much more. Covid has definitely made things very difficult for all but The Brook and staff continues to do as much as possible to give the residents quality of life.
September E.
September E.
My mom lived at the Brook for over 3 years. She received wonderful care from the staff, who I believe truly loved her. I cannot thank Lisa and all the staff that cared for her enough. Excellent care, great facility, fun activities and great staff!
Deb G.
Deb G.
My experience with the employees and my interaction with the residents is phenomenal! They care for the residents as their own family and keep them happy through this time of uncertainty. I would highly recommend this facility for anyone looking for a place to find a loved one to live 🙂
Martinez O.
Martinez O.
Amazing residents, Very respectful, hardworking staff. Definitely recommend!
Jamie B.
Jamie B.
I have been a part of the Brook family for over 5yrs, I absolutely love my job, my coworkers and residents, there is always a sense of family here, our manager Lisa Stein has always made us feel appreciated and never hesitates to jump in to lend a hand. Every staff member here incorporates a unique quality to our team, we are Gladwin strong.
Star P.
Star P.
Not only a beautiful and clean building but most importantly the care givers love and take wonderful care of the residents. ⭐️⭐️⭐️⭐️⭐️
addie M.
addie M.
I would like to compliment Pam and the entire staff at The Brook of Houghton Lake. I have observed how they all work so well together and with such kindness to all the residence and their families. I feel fortunate to have this great facility with such positive staff in our community. I appreciate their patience and especially the respect they show to every resident. Thank you to the whole team for working through the challenges of Covid 19 and keeping a happy atmosphere for everyone.
Luann B.
Luann B.
I have been a proud employee for The Brook of Houghton Lake for the past 11 years. The staff is loving and caring and goes above and beyond, the building is clean and beautiful. Our corporate office has done an amazing job during the pandemic to ensure the health and safety of our residents and staff. I hope to be apart of this family for many more years.
Michelle P.
Michelle P.
I've been employed with the Brook for a year and a half. I love my job there and the residents. Everytime I work it feels like I'm going to see a building full of grandparents. Even during these difficult days it's a blessing to work for such a compassionate place that only has the residents care as top priority.
Mary S.
Mary S.
I have worked at The Brook of Houghton Lake for 4+ years, and am a current employee. I can say by far, this is a great company to work for. The facility is beautiful and well taken care of, both inside and out. The residents are absolutely amazing, the staff is great, we have a great team working there, and the management is top notch. We are all an extended family that are there to make sure our residents get the care they deserve, and the support they need, especially during these trying times with Covid. I love working for this company, and look forward to many more years with them.
Lisa M.
Lisa M.
I am very thankful to all of the staff at The Brook of Cheboygan. They have given their all during this difficult time of Covid-19. I can rest at night knowing my mother is in good hands.
Pam M.
Pam M.
The Brook of Big Rapids has caring and amazing staff. They go out of their way to make sure everyone is well taken care of and all the residents needs are met. The facility is very clean, bright, cheerful. I would recommend this beautiful place for your loved one.
Gabby J.
Gabby J.
Best employees ever they take very good care of of the clients
Rob T.
Rob T.
Came to visit an old friend who became forgetful. We found her well cared for and as happy as you can be in her condition. The place was clean, spacious and well staffed. If ever I get old, I would want to come to a place like this.
David H.
David H.
Very nice and caring people work here. I wish my parents could afford to live in an assisted living facility, if they could this is where they would choose to go. The price is actually on the lower side of good facilities! Would be well worth the money!
amanda J.
amanda J.
Good price and good care.
Stan R.
Stan R.
Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners.We’ll definitely consider using their services again for respite care or long-term residency.
Mark N.
Mark N.
I can’t thank enough to the founders of this great institution. We feel so fortunate and blessed to have found the Brook Retirement Home. Because of difficult health conditions my best friend, he has lived in the Cedar springs, Houghton Lake and now the Big Rapids Brook branch. Their excellent service and awesome, friendly and engaged staff are consistent among all the branches. They truly care about their residents. Great place to spend the golden years when assistance is needed. It is like a five star hotel with the warmth of a loving family. They have so many amenities and activities that residents can participate in.The management at the Brook is outstanding. They are always catering to the particular needs of their residents. They continuously strive to better their service and they are always looking for new ideas to improve on what they do. Their personal touch and loving care makes it feel like home.
Arturo P.
Arturo P.
My grandma loves living here! She has a nice sized room and a beautiful view. There are tons of activities throughout the week for her engage in. The only complaint is the food. We have been in many other retirement/assisted living homes with great food and we are hoping the brook will step up their game in this department!
Christa C.
Christa C.
Mom loves her apartment here
Judy A C.
Judy A C.
My Father-in-law is staying at the Brook. The room is just right and he has a nice view from his window. Staff appears to be very conscientious. He likes the food and the regular schedule. There are a lot of activities available for occupying the day.
Cathi A.
Cathi A.
Love this place! Great place to be. Warm, friendly and welcoming. Staff show true compassion and care.
janmarie K.
janmarie K.
Very nice! Went to visit a friend. She loves the place.
Jody H.
Jody H.
Awesome facilities and staf
Arturo P.
Arturo P.
My mother in law spent 6 weeks here. She was very happy and really enjoyed her stay! To quote her "It's such a wonderful place" When we were helping her to apply and get situated the staff was awesome. Dianna , Nancy and all the wonderful care givers a big warm THANK YOU!
Lois B.
Lois B.
Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff.The nurse often worked directly with dad’s doctor and his once a week home care nurse.We visited on a weekly basis and also found the staff above board and more than accommodating.His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father.I’m grateful for The Brook and their staff and highly recommend them.....S. Commons
Susie C.
Susie C.
The staff are caring and kind and willing to go the extra mile to give excellent care.
Peaches P.
Peaches P.
Just for some balance: my mother has been at The Brook for a little over a month, and I/she couldn't be happier with the staff, the food, and how she is treated. She too has memory issues but the staff have treated her respectfully and patiently. From what I have seen so far, I highly recommend this facility.
Ute A.
Ute A.
Ishrh
Angela F.
Angela F.

TAKE THE FIRST STEP

Making the decision to move into a senior living center can be very difficult. The Brook is here to help guide you every step of the way. Visit one of our locations and you will see first hand why our residents love living with us.

Our purpose is clear.
Our performance is consistent.
Our passion is people.

FOLLOW US

The Brook Retirement Communities are an equal opportunity employer.

The Brook Retirement Communities fully comply with the Fair Housing Act, which prohibits “Any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin or intention to make such preference, limitation or discrimination.”

Our purpose is clear.
Our performance is consistent.
Our passion is people.

FOLLOW US

The Brook Retirement Communities are an equal opportunity employer.

The Brook Retirement Communities fully comply with the Fair Housing Act, which prohibits “Any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin or intention to make such preference, limitation or discrimination.”

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