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Testimonials

OUR RESIDENTS LOVE US

Making the transition to Independent Living or Assisted Living can be challenging. The Brook has made every effort to ensure our residents have an experience above and beyond their expectations. 

OUR MISSION

“To provide a retirement community focused on assisting residents in achieving the highest level of independence possible in an atmosphere of caring and promoting quality of life–not to mention making ‘fun’ a part of each and every day.”

“Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners. We’ll definitely consider using their services again for respite care or long-term residency.”

Mark N.

Gaylord, Michigan

“My Father-in-law is staying at the Brook. The room is just right and he has a nice view from his window. Staff appears to be very conscientious. He likes the food and the regular schedule. There are a lot of activities available for occupying the day.”

Cathy A.

Boyne City, Michigan

“Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff. The nurse often worked directly with dad’s doctor and his once a week home care nurse. We visited on a weekly basis and also found the staff above board and more than accommodating. His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father.
I’m grateful for The Brook and their staff and highly recommend them. “

Susie C.

Newaygo, Michigan

“I can’t thank enough to the founders of this great institution. We feel so fortunate and blessed to have found the Brook Retirement Home. Because of difficult health conditions my best friend, he has lived in the Cedar springs, Houghton Lake and now the Big Rapids Brook branch. Their excellent service and awesome, friendly and engaged staff are consistent among all the branches. They truly care about their residents. Great place to spend the golden years when assistance is needed. It is like a five star hotel with the warmth of a loving family. They have so many amenities and activities that residents can participate in.

The management at the Brook is outstanding. They are always catering to the particular needs of their residents. They continuously strive to better their service and they are always looking for new ideas to improve on what they do. Their personal touch and loving care makes it feel like home.”

Aurturo P.

Big Rapids, Michigan

“I am writing this letter to express my appreciation for the staff and management at your establishment located in Gaylord, Michigan.

My mother, Angelique, was a resident at that facility from February 2017 through December 2019. My mother has just recently passed in December and I know she would have wanted me to extend her appreciation and sincere thanks to everyone. Both of us felt that the girls at The Brook were like an extended family. I always felt comfortable knowing that she was in good hands and that the girls treated her with love and kindness.

Everyone, including the kitchen staff and Karen who cleaned my mom’s room every Thursday, were always kind, courteous, and thoughtful. They never treated my mom as if she was a burden, but just the opposite, like they were more than happy to help with whatever she needed.

I think it is important that the corporate office know that the staff and management at The Book of Gaylord go above and beyond that which would be expected, and that their superiors should be aware when they have such dedicated and excellent employees. I am amazed at the compassion and kindness that was given to my mother on a daily basis and I can only again say thank you for always being there for her.”

Penny W.

Gaylord, Michigan

“We also had a loved one at The Brook of Gladwin, and I too would like the corporate office to know that they must be doing something right, as we never had a “off” day while we were there! Everyone should be commended for such a wonderful job that they do!!”

Shelly M.

Gladwin, Michigan

ONLINE REVIEWS

Great place! Staff is great, very nice ! The place itself it just beautiful! Very clean and welcoming.
Sandra McMyler
Sandra M.
The Brook of Big Rapids has caring and amazing staff. They go out of their way to make sure everyone is well taken care of and all the residents needs are met. The facility is very clean, bright, cheerful. I would recommend this beautiful place for your loved one.
Gabby Jahr
Gabby J.
Best employees ever they take very good care of of the clients
Rob Tackett
Rob T.
Came to visit an old friend who became forgetful. We found her well cared for and as happy as you can be in her condition. The place was clean, spacious and well staffed. If ever I get old, I would want to come to a place like this.
David Hinz
David H.
Very nice and caring people work here. I wish my parents could afford to live in an assisted living facility, if they could this is where they would choose to go. The price is actually on the lower side of good facilities! Would be well worth the money!
amanda jo
amanda J.
Good price and good care.
Stan Robbins
Stan R.
Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners. We’ll definitely consider using their services again for respite care or long-term residency.
Mark Nearing
Mark N.
I can’t thank enough to the founders of this great institution. We feel so fortunate and blessed to have found the Brook Retirement Home. Because of difficult health conditions my best friend, he has lived in the Cedar springs, Houghton Lake and now the Big Rapids Brook branch. Their excellent service and awesome, friendly and engaged staff are consistent among all the branches. They truly care about their residents. Great place to spend the golden years when assistance is needed. It is like a five star hotel with the warmth of a loving family. They have so many amenities and activities that residents can participate in.The management at the Brook is outstanding. They are always catering to the particular needs of their residents. They continuously strive to better their service and they are always looking for new ideas to improve on what they do. Their personal touch and loving care makes it feel like home.
Arturo Pereira
Arturo P.
My grandma loves living here! She has a nice sized room and a beautiful view. There are tons of activities throughout the week for her engage in. The only complaint is the food. We have been in many other retirement/assisted living homes with great food and we are hoping the brook will step up their game in this department!
Christa Conner
Christa C.
Mom loves her apartment here
Judy A Cole
Judy A C.
My Father-in-law is staying at the Brook. The room is just right and he has a nice view from his window. Staff appears to be very conscientious. He likes the food and the regular schedule. There are a lot of activities available for occupying the day.
Cathi Anderson
Cathi A.
Love this place! Great place to be. Warm, friendly and welcoming. Staff show true compassion and care.
janmarie kendzorski
janmarie K.
Very nice! Went to visit a friend. She loves the place.
Jody Horton
Jody H.
Awesome facilities and staf
Arturo Pereira
Arturo P.
My mother in law spent 6 weeks here. She was very happy and really enjoyed her stay! To quote her "It's such a wonderful place" When we were helping her to apply and get situated the staff was awesome. Dianna , Nancy and all the wonderful care givers a big warm THANK YOU!
Lois Bushman
Lois B.
Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff. The nurse often worked directly with dad’s doctor and his once a week home care nurse. We visited on a weekly basis and also found the staff above board and more than accommodating. His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father. I’m grateful for The Brook and their staff and highly recommend them. ....S. Commons
Susie Commons
Susie C.
The staff are caring and kind and willing to go the extra mile to give excellent care.
jody parsons
jody P.
Just for some balance: my mother has been at The Brook for a little over a month, and I/she couldn't be happier with the staff, the food, and how she is treated. She too has memory issues but the staff have treated her respectfully and patiently. From what I have seen so far, I highly recommend this facility.
Ute Arnhold
Ute A.
Ishrh
Angela Ferguson
Angela F.

TAKE THE FIRST STEP

Making the decision to move into a senior living center can be very difficult. The Brook is here to help guide you every step of the way. Visit one of our locations and you will see first hand why our residents love living with us.

Our purpose is clear.
Our performance is consistent.
Our passion is people.

FOLLOW US

The Brook Retirement Communities are an equal opportunity employer.

The Brook Retirement Communities fully comply with the Fair Housing Act, which prohibits “Any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin or intention to make such preference, limitation or discrimination.”

Our purpose is clear.
Our performance is consistent.
Our passion is people.

FOLLOW US

The Brook Retirement Communities are an equal opportunity employer.

The Brook Retirement Communities fully comply with the Fair Housing Act, which prohibits “Any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin or intention to make such preference, limitation or discrimination.”

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