“Dad stayed for a week for respite care. We couldn’t have been happier! The staff was very friendly and caring. They were very attentive to our requests and seemed to be genuinely happy to be there. The facility was spotlessly clean, right down to the kitchen! Meals were cheerfully served and looked appetizing. The staff was very attentive to the needs of the diners. We’ll definitely consider using their services again for respite care or long-term residency.”

“My Father-in-law is staying at the Brook. The room is just right and he has a nice view from his window. Staff appears to be very conscientious. He likes the food and the regular schedule. There are a lot of activities available for occupying the day.”

“Our family found The Brook of Newaygo experience for our dad very pleasant and worry-free. My dad was happy there and enjoyed and cared a great deal for the staff. The nurse often worked directly with dad’s doctor and his once a week home care nurse. We visited on a weekly basis and also found the staff above board and more than accommodating. His studio apartment was more than we hoped for and the entire building is beautiful and well cared for. The residents we spoke to when we stayed and shared a meal with dad we’re happy and content. The meal portions were more than sufficient and I found them appealing, and good as did my father.
I’m grateful for The Brook and their staff and highly recommend them. “

“I can’t thank enough to the founders of this great institution. We feel so fortunate and blessed to have found the Brook Retirement Home. Because of difficult health conditions my best friend, he has lived in the Cedar springs, Houghton Lake and now the Big Rapids Brook branch. Their excellent service and awesome, friendly and engaged staff are consistent among all the branches. They truly care about their residents. Great place to spend the golden years when assistance is needed. It is like a five star hotel with the warmth of a loving family. They have so many amenities and activities that residents can participate in.

The management at the Brook is outstanding. They are always catering to the particular needs of their residents. They continuously strive to better their service and they are always looking for new ideas to improve on what they do. Their personal touch and loving care makes it feel like home.”

“I am writing this letter to express my appreciation for the staff and management at your establishment located in Gaylord, Michigan.

My mother, Angelique, was a resident at that facility from February 2017 through December 2019. My mother has just recently passed in December and I know she would have wanted me to extend her appreciation and sincere thanks to everyone. Both of us felt that the girls at The Brook were like an extended family. I always felt comfortable knowing that she was in good hands and that the girls treated her with love and kindness.

Everyone, including the kitchen staff and Karen who cleaned my mom’s room every Thursday, were always kind, courteous, and thoughtful. They never treated my mom as if she was a burden, but just the opposite, like they were more than happy to help with whatever she needed.

I think it is important that the corporate office know that the staff and management at The Book of Gaylord go above and beyond that which would be expected, and that their superiors should be aware when they have such dedicated and excellent employees. I am amazed at the compassion and kindness that was given to my mother on a daily basis and I can only again say thank you for always being there for her.”