My mom spent the last few years of her life at The Brook of Big Rapids. They provided her with excellent care. They have a wonderfully friendly and supportive staff that also helped us navigate the stressful journey of dementia. This is where I want to go when my time comes!

I want to take a moment to thank the staff at The Brook, especially Natalie and Jodie, for the wonderful 101st birthday celebration breakfast they hosted for Jim Brand. Jim and his wife Merrelyn have been long-time members of the Canadian Lakes Cruisers Car Club. Most of our members attended the party, and had a great time. Phil Little, Cruisers President

The Brook of Big Rapids has such a warm and caring staff. I visit my friend often, and every time I'm there, the team is kind, welcoming, and always willing to help. It's comforting to see how much they truly care about the residents

My family has had such a good experience with The Brook of Big Rapids. The staff there really care about the people living there and it shows in the little things they do every day. The maintenance team is honestly amazing. They’re always willing to help my dad with simple things like fixing his TV after he accidentally presses the wrong button, and they never make him feel bad about it. There have even been nights where someone has sat and talked with him for a little while when he couldn’t sleep, just so he didn’t feel alone. I feel like life is really about those small moments, and that’s what makes The Brook of Big Rapids so special. Everyone there is patient, kind, and genuinely treats the residents like family. It means a lot to know my dad is around people who truly care about him. I would 1000% recommend The Brook of Big Rapids as your next home ❤️

I have been looking at different independent living facilities for my dad, and the manager at this one absolutely blew me away with her knowledge of the building. She answered every question with confidence, was incredibly informative, and made the whole experience feel welcoming and comfortable. It’s clear she truly cares about the residents and takes pride in what she does. We also put money down to be on the paid waitlist, and we are hopeful to have him moved in within the next two years. It feels good knowing we found a place where he will be comfortable, cared for, and part of a great community.

Excellent 10 stars, not 5! Staff is a reflection of the manager, Natalie Krantz, who in a nutshell is a 1 in a million human being. Helpful in everyway. My mom was loved & cared for in a way that was impossible to do in her home. The staff is communicative and reassuring from the family's perspective, which is a stress reliever. I would urge you to bring your loved on to the Brook of Big Rapids. Thank you Natalie and staff!

Most amazing place to put a loved one. Staff are fantastic. The manager Natalie Krantz is attentive to needs of residents 24/7. Always educating and training staff and making sure they are giving their best. Natalie is a true leader to staff, people love to work there and the residents adore her. When a facility is run with a manager who is that committed to both, it's a success. When the manager will do any job needed when short staffed and not complain that's a leader. Natalie is a advocate for residents and staff. I've witnessed her walking out the door after working 15 hours and turning around going right back to answer questions for residents and staff regardless if it takes 1 hour or 3. Natalie always puts resident needs first and treats them all with utmost respect. Natalie is an absolute rare find for running this facility and staff. All 15 of the Brooks should model after hers. The owners are wonderful people they are constantly checking facilities to make sure they are run efficiently and listen to staff and residents if they should have a problem. If your hesitant about putting a loved one in a retirement facility, don't be. This is the one you want

My dad was a resident in the Assisted Living section at The Brook of Big Rapids. He was wonderfully cared for by attentive staff who were genuinely compassionate as they provided for his needs. The facility was clean, well-maintained, and offered a home-like feel. Dad loved the good tasting food while enjoying his meal in the dining room with long term friends as well as new found friends. It is obvious that the staff works intentionally to help residents form meaningful relationships and develop a sense of community, often arranging for residents to eat or engage in an activity together. Natalie is an exceptional manager who is invested and involved in every aspect of The Brook, both organizationally and relationally. She and her staff provided the personal touch that enabled my Dad to feel right at home in this residence. My brother and I are thankful for the time our dad was able to live here. We wholeheartedly recommend The Brook for anyone seeking independent or assisted living for their loved one.

Highest praises go to the management and staff of The Brook of Big Rapids. My mother-in-law was the first resident 10 years ago. She started as an independent resident and gradually needed more assistance until she needed full assistance. The care she received was exceptional. She was treated with utmost compassion and professionalism. The management, staff and fellow residents became her extended family. Because of her experiences my parents have now made The Brook their home. Thank you to The Brook of Big Rapids for caring for our families!

My mom has been at The Brook for a few years now and have never had any issues. The staff is always caring and helpful. I rest easy knowing my mom is in the capable hands of the wonderful staff.

One of the reasons I came to The Brook of the staff here it is because of Natalie she has helped me from day one in the past six months. I've had a lot of issues unfortunately health issues and she was able to help me. Even if it's to give a hug. She's always friendly to everybody in the building here goes out of her way to talk to themShe's gone above and beyond the duty in so many ways.

Our family visited the Brook on Big Rapids. A very nice facility with great staff. Unfortunately there is no room at the inn. We are now on the wait list. Which is indeterminate.*** Dad is now happily at the Brook. Wait list only weeks. Very satisfied with caring process.

My in-laws have been here 6 months and they are watched over and very happy with their apartment (independent living). Staff are friendly and helpful. All the other residents are always out and about.

Mom has lived at The Brook around 4 yrs. Their care keeps growing stronger as her dementia goes into stronger levels. There is so much love and positive energy in this place. I am so glad Mom has her Brook family ❤️

The Brook of Big Rapids has great staff that work together as a team. The love the way staff has made residents feel like family.

My mother is residing in the independent living wing of The Brook of Big Rapids. She likes having her own place without having to deal with maintenance or snow! She has made lots of friends and can do her daily walks safely and with companions. I like that she is safe and can keep her independence for as long as possible.

We love this place. Staff, activities, food, everything. Could not have found a better place for mom!

My grandmother is living at this facility in Big Rapids, and her and I have had the best experience with the facility and staff here. It is a such a warm and welcoming environment. Highly recommended!

The Brook seems to be doing a good job taking care of our Mom. The only thing I'd like to see improve is the quality of the food and making sure it get to the residents HOT.

I am enjoying my time here, meeting new people every day. The space is clean & and adequate.

Best of the practically-priced retirement homes with available/optional amenities, and various organized activities. You can certainly spend more $$$ than the Brook, but you shouldn't. Good people, good service.

My mother has been in the Brook of Big Rapids for over 3 years...IT IS AMAZING PLACE!!! The staff is the best!!!

The staff bend over backwards to accommodate patients needs and meet the patients at were they are in the diseases process